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Longer logon time when using the VMware VDI plugin of OfficeScan (OSCE) 11.0

    • Updated:
    • 13 Jul 2016
    • Product/Version:
    • OfficeScan 11.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

Your logon process takes time when using OSCE 11.0's VMware Virtual Desktop Infrastructure (VDI) plugin with Horizon View under the following conditions:

  • Persona Management is used to synchronize user profiles in VDI.
  • The OSCE client is installed (and prepared for VDI usage) on the master image for deployment to linked clones.

If real-time scan for the OSCE clients is disabled via the OSCE server web console, then the logon delay is much shorter.

Details
Public

The issue occurs because some VMware-related processes perform multiple Input/Output (I/O) operations during user logon. This triggers real-time scans of the files accessed. Due to the large number of files scanned, significant delays are experienced in the logon process.

Apply the OSCE_VSAPI_9.855_HFB1003 hot fix and exclude the VMware processes from real-time scans.

Contact Trend Micro Technical Support to request for the related files, as well as the installation steps to fix this issue.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1114319
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