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TimeString.dll error appears when exporting virus/malware logs in OfficeScan (OSCE) 11.0

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan 11.0
    • Platform:
    • N/A N/A
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2

You use OfficeScan (OSCE) 11.0 Service Pack 1 (SP1) and the Export Information Tool (ExportInfo.exe) to export scan logs via the command line. You can manually export the security and client information logs, but the ExportInfo.exe tool helps automate the process when included in a script.

When running ExportInfo.exe, the system displays the following error:

The program can’t start because TimeString.dll is missing from your computer.


The error appears when an incorrect version of the exportinfo.exe tool is used with OSCE 11.0. Download and install the Export Information Tool for OSCE 11.0 SP1 on the OSCE server.

OSCE 11.0 SP1 or later is required to use the exportinfo.exe tool.

To use the Export Information Tool:

  1. Open a Command Prompt on the OSCE server.
  2. Change the working directory to …\Trend Micro\OfficeScan\PCCSRV\Web\Service.
  3. Enter the following command:

    ExportInfo.exe {data to export} {CSV file name}

    Replace "{data to export}" with any of the following:

    -cExport client information[x]
    -v [x]Export virus/malware logs generated within the last x days
    -vq [x]Quick export of virus log generated within the last x days without sorting
    -culogExport component update log
    -exclusionExport exclusion settings
    -wrsExport WRS approved URL list
    -dacExport client DAC settings
    -dlplog [x]Export DLP logs generated within the last x days
    -systemExport system events

    ExportInfo.exe -c clientinfo.csv
    ExportInfo.exe -v 30 viruslog.csv
    ExportInfo.exe -culog clientupdlog.csv
    ExportInfo.exe -exclusion client_exclusion.csv
    ExportInfo.exe -wrs wrsapprovedurl.csv
    ExportInfo.exe -dac dacsettings.csv
    ExportInfo.exe -dlplog 30 dlplog.csv
    ExportInfo.exe -system systemevents.csv

    The CSV file is saved to the …\Trend Micro\OfficeScan\PCCSRV\Web\Service directory.

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