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Error code 0x80003000 appears when activating Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • Worry-Free Business Security Services 5.8
    • Worry-Free Business Security Services 6.2
    • Worry-Free Business Security Services 6.3
    • Worry-Free Business Security Services 6.3
    • Worry-Free Business Security Services 6.5
    • Worry-Free Business Security Services 6.5
    • Worry-Free Business Security Services 6.6
    • Worry-Free Business Security Services 6.6
    • Worry-Free Business Security Services 6.7
    • Worry-Free Business Security Services All
    • Platform:
Summary

Agent appears offline after WFBS-SVC 5.8/6.2 activation. When you use the Magic Link, the following error message appears:

Activation unsuccessful. The server encountered an error and was unable to complete your request. (Error Code: 0x80003000)

Details
Public
  1. Ask for a copy of the Cipher Suite Checker from Trend Micro Technical Support.
  2. Execute a checker via Command Prompt using Admin privileges.

    This will check the machine’s Cipher Suites status. You will see a result Cipher checking, like the screenshot below:

    Error code 0x80003000

    You don’t need to install Cipher Suites unless it's listed for the machine’s requirements:

  1. Go to Start > Run and type “mmc”.
  2. Click OK and the MMC window opens.
  3. Go to File > Add/Remove Snap-in.
  4. Add Certificates from left-panel to right-panel:
    1. Select "Certificates" and click Add.
    2. Select "Computer account" and choose Next.
    3. Select "Local computer" and click Finish.
    4. Choose OK.
  5. In the left panel, go to Console Root > Certificates (Local Computer).
  6. Click Trusted Root Certification Authorities > Certificates to verify if "AffirmTrust Commercial" Root Certificate is installed.
  7. In the left panel, go to Console Root > Certificates (Local Computer).
  8. Click Intermediate Certification Authorities > Certificates to verify if Trend Micro S2 CA is installed.

If the certificates are not installed, go to Trend Micro SSL Certificates to download.

  1. Right-click Trusted Root Certification Authorities.
  2. Click All tasks > Import.
  3. Choose Next and select the ROOT certificate file that you want to add.
  4. Click Next.
  5. Verify if the store location is in "Trusted Root Certification Authorities".
  6. Choose Next > Finish.

    Repeat the steps for Trend Micro S2 CA intermediate certificate.

  7. Check the properties of the two certificates. Make sure "Client Authentication" and "Server Authentication" are checked.
  8. Unload and reload agent.

The root certificates should now be successfully installed.

Open Command Prompt and run:

wmic qfe list | findstr <KB number>

PlatformHot Fix Release
Vista SP2KB2763674
Win Server 2008 SP2KB2763674
XP SP3KB968730
Win 7 SP1KB3033929
Win Server 2003 SP2KB968730
Win Server 2008 R2 SP1KB3033929
Win 8No Need
Win 8.1No Need
Win 10No Need
Win Server 2012 & 2012 R2No Need

If the Security Agent still could not be activated, gather Wireshark logs while accessing the magic link.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1114502
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