Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Timestamp modified by scheduled or manual scan in ScanMail for Exchange (SMEX)

    • Updated:
    • 20 Jul 2016
    • Product/Version:
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
Summary

In SMEX version 11.0 or 12.0, when a Scheduled or Manual scan runs, the timestamp on the email is modified. Some email backup or archiving system may be affected.

Details
Public

When performing Manual or Scheduled Scan, SMEX adds timestamps for the scanned items. This timestamp is necessary to confirm whether a particular message is scanned or not. As an example, if you select the option "Scan messages that have not been scanned" on Manual Scan/Scheduled Scan, SMEX will check the timestamp to confirm whether the corresponding message has been scanned or not.

This behavior of adding a timestamp affects email backup and email archive. These features work based on the message's last changed time.

 
  • TrendMicro must add the Virus Stamp "X-MS-Exchange-Organization-AVStamp-Mailbox" after scanning a message based on Microsoft's standard.
  • Read more about AV Stamp in this MSDN article.
Premium
Internal
Rating:
Category:
Troubleshoot; SPEC
Solution Id:
1114571
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.