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"Java.lang.NullPointerException" error appears when deploying Deep Security Virtual Appliance (DSVA)

    • Updated:
    • 12 Jul 2016
    • Product/Version:
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

When you try to deploy DSVA, the deployment fails and the following error shows:

java.lang.NullPointerException

Details
Public

The error occurs due to either of the following causes:

  • The DSVA installation package does not exist in the Deep Security Manager (DSM).
  • The reference to DSVA installation package has a problem.

To resolve the issue:

  1. Open the Deep Security Manager console.
  2. Go to Administration > Updates.
  3. Click Software and select Local.
  4. Make sure that there is an existing copy of the DSVA installation package (Appliance-ESX-xxxx.zip).
  5. If the DSVA installation file exists in DSM, delete the file. If not, proceed to the next step.
  6. Re-import the Appliance ZIP file from Trend Micro Download Center.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install
Solution Id:
1114572
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