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Unmanaged Endpoints Query Results are inaccurate in OfficeScan (OSCE) 11.0

    • Updated:
    • 28 Jul 2016
    • Product/Version:
    • OfficeScan 11.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

Security Compliance can query unmanaged endpoints in the network to which the OSCE server belongs.

On networks with clients being managed by several OSCE servers, endpoints appear in the Unmanaged Endpoints report with “Unresolved Active Directory assessment” status.

The Unmanaged Endpoints Query Results differ from one OSCE server to another, even though the client machines are reachable by all of the OSCE servers.

Details
Public

The Unmanaged Endpoints Query Results for the domain will show different values on different OSCE servers if the servers use different communication port numbers to connect to their clients.

To allow the assessment to get an accurate number of the unmanaged endpoints, specify all the communication ports being used on all OSCE servers to connect to their respective client machines.

To view the communication port used by an OfficeScan server:

  1. Log on to the OSCE server's web console.
  2. Click Agents > Agent Management.
  3. Under the Agent Tree View, select the domain that you want to check.

    The Listening Port number is displayed next to the IP Address column.

 
Trend Micro recommends keeping a record of the port numbers for your reference.

With the port information gathered, perform a security assessment using the steps at the Security Compliance for Unmanaged Endpoints Online Help article. This will provide a more accurate assessment of the number of unmanaged endpoints.

If the issue still persists, collect all CDT logs and contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1114788
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