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[UPDATED] Trend Micro’s Official Statement regarding Windows XP Support on Business Endpoint Products

    • Updated:
    • 5 Oct 2017
    • Product/Version:
    • Endpoint Application Control 2.0
    • Endpoint Encryption 5.0
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Vulnerability Protection 2.0
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services 5.8
    • Worry-Free Business Security Services 6.1
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows XP Home
    • Windows XP Professional
Summary

Updated on October 5, 2017

This article contains updated information regarding Windows XP Home and Professional Edition End of Support (EOS) for the following Trend Micro products:

  • OfficeScan 11.0 (including SP1) and XG (12.0)
  • Worry-Free Business Security 9.0 (Standard & Advanced On-Premise versions)
  • Worry-Free Business Security Services
  • Vulnerability Protection 2.0
  • Endpoint Application Control 2.0
  • Endpoint Encryption 5.0
 

Note that this is an updated XP EOS announcement that has been recently modified for the products mentioned above. You may visit the the original announcement for the unchanged dates meant for other products.

For information on using Windows 2003 Server, visit this article: Trend Micro's Official Statement regarding Windows 2003 Server as a Client Agent on Business Endpoint Products.

Details
Public

Since its release in October 2001, Microsoft Windows XP has been utilized extensively by both corporate and consumer users around the world. Even though it has officially reached End-of-Support (EOS) status, it remains a popular operating system (OS) even today, especially in corporate environments.

Microsoft announced the official EOS date for Windows XP (Home and Professional) last April 9, 2014, which effectively ended the Microsoft support for all bug fixes and vulnerability patches. Microsoft will not address any vulnerabilities targeted at Windows XP discovered after the official EOS date. This may be a concern for users, especially those in business and corporate environments who have not yet migrated to the latest supported OS.

Trend Micro strongly recommends that users migrate to the latest supported OS version as soon as possible, but we also understand the complexity of migrating a large environment. Many companies may still be in the process of migrating essential legacy systems.

Therefore, Trend Micro has decided to extend support for Windows XP-based clients using the business Endpoint Protection products and versions listed below (with dates) in order to help our business customers safely migrate to the latest supported Microsoft OS (currently Windows 10):

ProductXP End of Life (Support)*
Worry-Free Business Security 9.0January 31, 2018
Worry-Free Business Security ServicesJanuary 31, 2018
Endpoint Encryption 5.0January 31, 2018
OfficeScan 11.0October 17, 2018
OfficeScan 11.0 SP1January 31, 2019
OfficeScan XG (12.0) January 31, 2019
Vulnerability Protection 2.0 December 31, 2020
Endpoint Application Control 2.0December 31, 2020

*Please note that this date does not necessarily correspond directly to the End-of-Life (EOL) date for the product version itself.  The date above specifically notes the last day that Windows XP will be officially supported for the listed product.  However, for some product versions the date may be the same as the overall EOL date - i.e. OfficeScan 11.0 (11/17/2018)

 
This support is only limited to the latest above-mentioned versions of the Trend Micro software for Windows XP-based clients, not the OS itself or the earlier versions of the Trend Micro products listed above. Because the Windows XP OS has been officially retired by Microsoft, Trend Micro’s support may be considered the "best effort" in situations regarding new vulnerabilities or threats that require an underlying OS fix.

Trend Micro will continue to re-assess Windows XP support for the above mentioned products that are still being supported and will update this article accordingly if/when there are any changes.

Premium
Internal
Rating:
Category:
Upgrade
Solution Id:
1114815
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