This article answers the frequently asked questions (FAQs) regarding the EOL and EOS of SafeSync for Business.
Frequently Asked Questions
End of Life (EOL) marks the date when orders of SafeSync will no longer be accepted. Also, no further enhancements or cosmetic bugs will be fixed.
On the other hand, End of Support (EOS) marks the date when the service and support for SafeSync will be terminated. Users will not be able to download their data and technical support will NOT be available after EOS.
SafeSync has reached its End of Life (EOL) and End of Service (EOS) on August 31, 2016 and June 30, 2017 respectively.
The reasoning behind this decision is that we cannot feasibly adapt/update the service to meet the changing customer needs, environment, and IT usage.
No, you cannot renew your subscription after August 31, 2016.
You will no longer be able to access your files. All data stored in Cloud Storage will be purged.
For those with remaining subscription after June 30, 2017 (End of Service), note that your remaining subscription indicated on the SafeSync program console and SafeSync web console has been adjusted to June 30, 2017. If you have a remaining subscription after the End of Service date and would like to confirm your original expiration date, contact Trend Micro Technical Support.
For those with remaining subscription after June 30, 2017 (End of Service), note that your remaining subscription indicated on the SafeSync product console and SafeSync web console has been adjusted to June 30, 2017. If you have a remaining subscription after the End of Service date and would like to confirm your original expiration date, contact Trend Micro Technical Support.
All data stored in cloud storage will be purged. Make sure that all your files are downloaded before your SafeSync account is expired or before June 30, 2017 if your account is still valid by or after EOS.
You can visit this knowledge base article for instructions: Backing up SafeSync files.
Paid SafeSync subscribers can request for a refund of their remaining subscription until 90 days after June 30, 2017. Customers who are eligible to claim a refund have been contacted by either the reseller you have purchased the program or Trend Micro. Please contact Trend Micro Technical Support for more information about the refund.
For more help with your SafeSync program, contact Trend Micro Technical Support.
