This article answers the frequently asked questions (FAQs) regarding the EOL and EOS of SafeSync for Business.
Frequently Asked Questions
End of Life (EOL) marks the date when orders of SafeSync will no longer be accepted. Also, no further enhancements or cosmetic bugs will be fixed.
On the other hand, End of Support (EOS) marks the date when the service and support for SafeSync will be terminated. Users will not be able to download their data and technical support will NOT be available after EOS.
SafeSync will reach its End of Life (EOL) and End of Service (EOS) on August 31, 2016 and June 30, 2017 respectively.
The reasoning behind this decision is that we cannot feasibly adapt/update the service to meet the changing customer needs, environment, and IT usage.
No, you cannot renew your subscription after August 31, 2016.
No, you have until your SafeSync (subscription) account is expired, or June 30, 2017 if your account is valid by or after EOS.
To check your remaining subscription from SafeSync icon:
- Right-click the SafeSync icon from the system tray, and select Settings.
- Click Status tab. Subscription information will be displayed.
To check your remaining subscription from SafeSync web console:
- Go to www.safesync.com and sign in your Trend Micro Account.
- Check the subscription information shown on the upper-right hand corner of the console or click Edit account to check your license info.
All data stored in cloud storage will be purged. Make sure that all your files are downloaded before your SafeSync account is expired or before June 30, 2017 if your account is still valid by or after EOS.
You can visit this knowledge base article for instructions: Backing up SafeSync files.
Paid SafeSync subscribers can request for a refund of their remaining subscription.
Customers who are eligible to claim a refund will be contacted by either the reseller you have purchase the program or Trend Micro. Please contact your reseller for more information about the refund.
For more help with your SafeSync program, contact Trend Micro Technical Support.