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Unable to boot the virtual machine (VM) after installing InterScan Web Security Virtual Appliance (IWSVA) 6.5 Service Pack 1 (SP1)

    • Updated:
    • 5 Sep 2016
    • Product/Version:
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • N/A N/A
Summary

When upgrading from IWSVA 6.5 to IWSVA 6.5 to SP1, in some cases, VM cannot boot anymore.

This is due to the grub crashing and this depends on the environment where IWSVA is installed.

Details
Public

To resolve the issue, do the following:

  1. Attach the IWSVA 6.5 ISO to the VM.
  2. Boot to System Recovery.
  3. Select the following when prompted:

    • Local CD/DVD
    • Setup Networking > No
    • Rescue > Continue
    • System to Rescue > IWSVA-root
    • shell Start shell > Ok
  4. On the command prompt, execute the following:

    ln -s /usr/sbin/grub /sbin/grub
    grub-install --root-directory=/mnt/sysimage /dev/sda
    reboot

If the commands above do not help, do the following:

  1. Use IWSVA6.5 or IWSVA6.5 SP1 ISO file to boot the system, and enter into the rescue mode.
  2. Fix the grub with the following commands:

    • # mount /sys /mnt/sysimage/sys -o bind
    • # mount /proc /mnt/sysimage/proc -o bind
    • # mount /dev/pts /mnt/sysimage/dev/pts -o bind
    • # mount /dev/shm /mnt/sysimage/dev/shm -o bind
    • # chroot /mnt/sysimage/
    • # grub-install --no-floppy /dev/sda
    • # exit
    • # reboot
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Upgrade
Solution Id:
1115232
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