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Unauthorized Change Prevention Service disappears after upgrading from OfficeScan (OSCE) 10.6 Service Pack 3 (SP3) Patch 3 to OSCE XG

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan XG.All
    • Platform:
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

After upgrading to OSCE XG from version 10.6 SP3 Patch 3, you encounter the following:

  • Tmccsf.exe and tmbmsrv.exe processes are not running
  • Unauthorized Change Prevention Service is not found in the Windows Services console
  • Trend Micro Common Client Solution Framework is present, but stopped
Details
Public

The OSCE drivers need to be reloaded after upgrading from OSCE 10.6 SP3. However, drivers that are related to the system drivers and processes will require a reboot of the operating system.

Restart the affected OSCE client/agent machines to reload all drivers, and allow the Unauthorized Change Prevention Service and Trend Micro Common Client Solution Framework to reinitialize properly.

Premium
Internal
Rating:
Category:
Upgrade
Solution Id:
1115396
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