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Unable to save Microsoft Office temporary files in a remote file server with Deep Security

    • Updated:
    • 25 Oct 2016
    • Product/Version:
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
Summary

There are instances when saving Microsoft office temporary files in a remote file server fails. This happens in a remote file server running Deep Security Agent with Real-Time Scan enabled.

Details
Public

The problem occurs due to an AMSP configuration issue.

The Deep Security Agent Real-Time Scanning function has been updated to properly handle Microsoft Office temporary files. To get the update, upgrade the Deep Security Agent to the latest version.

As a workaround, perform the following:

  1. On the console, go to Anti-Malware > Real-Time Scan.
  2. Untick Inherited if it is enabled.
  3. On Malware Scan configuration, click Edit. The Real-Time Scan Configuration Properties window appear.
  4. Click the Edit button beside File List.
  5. Select New to open a File List window.
  6. Enter the following in the File List window:
    • Name: Specify a name
    • File: Add "*.tmp" or "c:\<tempfile directory>\*.tmp"
  7. Click OK to complete the settings.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1115408
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