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"No Data was found for selected parameters" message appears when displaying the Internet Access logs in InterScan Web Security Virtual Appliance (IWSVA) 6.5

    • Updated:
    • 11 Aug 2017
    • Product/Version:
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • CentOS 6.2 64-bit
Summary

Under Logs > Log Analysis > Internet Access, the message "No Data was found for selected parameters" appears.

For example, by selecting "Last 7 days" some data is shown, but when displaying "Last 1 hour", "Last 12 hours" or "Last 1 day", the error message shows up:

Internet Access error

Click image to enlarge

Details
Public

To resolve the issue, remove the logs accumulated and apply IWSVA 6.5 SP2 Patch 2:

  1. Remove the accumulated logs

    1. Log into IWSVA via ssh as root.
    2. Delete report_log* or Move report_log* to another device for archiving

      • Option 1: Delete report_log*

        Delete the accumulated report logs that cause the over stacking of the CommonLog service:

        #rm -frv /var/iwss/log/report_log*

         
        If you delete the logs, you will not be able to retrieve this data anymore.
      • Option 2 (recommended action): Move report_log* to another device for archiving.

        You can use WinSCP to navigate to /var/iwss/log/ move all report_log* to a separate device.

    3. Restart the CommonLog and Proxy daemons:

      /usr/iwss/S99ISCommonLog restart
      /usr/iwss/S99ISproxy stop
      /usr/iwss/S99ISproxy start

       
      These commands will restart the corresponding IWSVA daemons so perform these steps when no traffic will be affected by the proxy being down for a few minutes.
  2. Update IWSVA 6.5 Service Pack 2 by installing Hot fix 1608 to permanently resolve the issue, however, it is recommended to apply Patch 2 (Build 1765) where Hot Fix 1608 is included.

    Refer to the following links:

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1115463
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