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Supportability issues for Android 7 of Mobile Security (TMMS) Enterprise

    • Updated:
    • 6 Mar 2017
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.1
    • Mobile Security for Enterprise 9.2
    • Mobile Security for Enterprise 9.3
    • Mobile Security for Enterprise 9.5
    • Mobile Security for Enterprise 9.6
    • Platform:
    • Android 7.0 Nougat
Summary

This article shows you the issues encountered by TMMS when it is installed on Android 7 (a.k.a Nougat).

Details
Public

TMMS encounters the following issues on Android 7:

  • Even if there are several Anroid 7 devices enrolled, the TMMS Web console will show only one Android 7 device
  • The Device Authentication feature does not work.

The table below shows the planned deployment of fixes to resolve the issue. You can contact Trend Micro Technical Support to get the hot fix.

 
For version 9.6 SP1, a patch will be released and all users will be notified.
VersionLanguageActionETAStatus
9.3EnglishProvide a hot fixOct. 19, 2016 
9.5FrenchProvide a hot fixOct. 28, 2016 
9.5Simplified ChineseProvide a hot fixOct. 28, 2016 
9.5Traditional ChineseProvide a hot fixOct. 28, 2016 
9.5JapaneseProvide a hot fixOct. 28, 2016 
9.5EnglishProvide a hot fixOct. 21, 2016 
9.6FrenchProvide a hot fixOct. 28, 2016 
9.6Simpified ChineseProvide a hot fixOct. 28, 2016 
9.6Traditional ChineseProvide a hot fixOct. 28, 2016 
9.6JapaneseProvide a hot fixOct. 28, 2016 
9.6 SP1EnglishProvide a patchOct. 17, 2016 
9.6 SP1EnglishProvide a hot fixOct. 13, 2016Done
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1115550
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