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Supportability issues for Android 7 of Mobile Security (TMMS) Enterprise

- Updated:
- 6 Mar 2017
- Product/Version:
- Mobile Security for Enterprise 9.0
- Mobile Security for Enterprise 9.1
- Mobile Security for Enterprise 9.2
- Mobile Security for Enterprise 9.3
- Mobile Security for Enterprise 9.5
- Mobile Security for Enterprise 9.6
- Platform:
- Android 7.0 Nougat

Summary

This article shows you the issues encountered by TMMS when it is installed on Android 7 (a.k.a Nougat).

Details

Known Issues

TMMS encounters the following issues on Android 7:

Even if there are several Anroid 7 devices enrolled, the TMMS Web console will show only one Android 7 device
The Device Authentication feature does not work.

List of Fixes

The table below shows the planned deployment of fixes to resolve the issue. You can contact Trend Micro Technical Support to get the hot fix.

For version 9.6 SP1, a patch will be released and all users will be notified.

Version	Language	Action	ETA	Status
9.3	English	Provide a hot fix	Oct. 19, 2016
9.5	French	Provide a hot fix	Oct. 28, 2016
9.5	Simplified Chinese	Provide a hot fix	Oct. 28, 2016
9.5	Traditional Chinese	Provide a hot fix	Oct. 28, 2016
9.5	Japanese	Provide a hot fix	Oct. 28, 2016
9.5	English	Provide a hot fix	Oct. 21, 2016
9.6	French	Provide a hot fix	Oct. 28, 2016
9.6	Simpified Chinese	Provide a hot fix	Oct. 28, 2016
9.6	Traditional Chinese	Provide a hot fix	Oct. 28, 2016
9.6	Japanese	Provide a hot fix	Oct. 28, 2016
9.6 SP1	English	Provide a patch	Oct. 17, 2016
9.6 SP1	English	Provide a hot fix	Oct. 13, 2016	Done

Rating:

Category:

Configure

Solution Id:

1115550

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