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"Unable to Synchronize with OfficeScan..." appears when synchronizing Endpoint Encryption deployment tool with OfficeScan

    • Updated:
    • 1 Dec 2016
    • Product/Version:
    • Endpoint Encryption 5.All
    • Platform:
    • Windows 2003 Standard 64-bit
    • Windows 2008 Server R2
    • Windows 2012 Datacenter
Summary

When synchronizing the Endpoint Encryption Deployment Tool with OfficeScan, the following error appears: 

Unable to Synchronize with OfficeScan. If you encounter the error again, contact your support provider for troubleshooting assistance.

Click image to enlarge.

Details
Public

The error occurs because of an issue in the SQL table that is being used by Endpoint Encryption.

To resolve the issue:

  1. Stop the Endpoint Encryption Deployment Tool Service.
  2. Using the SQLite Database Browser, open the following file:

    C:\Program Files (x86)\Trend Micro\OfficeScan\Addon\TMEE\db\tmdb.db

  3. Execute the following query:

    DROP TABLE MAClientInfoUpdate;
    DROP TABLE DomainMapUpdate;

  4. Go to Menu > File then Save the database.
  5. Re-start the Endpoint Encryption Deployment Tool Service then sync again.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy
Solution Id:
1115681
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