Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Failure to properly send agent registration data to Control Manager (TMCM) in Endpoint Sensor (TMES)

    • Updated:
    • 1 Nov 2016
    • Product/Version:
    • Trend Micro Endpoint Sensor 1.6
    • Platform:
    • Windows 2008 64-Bit
    • Windows 2012
Summary

If an older version of 1.6 TMES agent is installed in a endpoint and then you upgrade that agent to a newer version, TMES will fail to send the agent registration data to TMCM properly.

Details
Public

To send the agent registration data properly from the TMES server to TMCM server, do the following manually:

  1. On the TMCM web console, go to Administration > Managed Servers and unregister the TMES server on TMCM.

     
    If the TMES server is not registered on the TMCM server, skip this step.
  2. On the TMCM web console, go to Administration > Managed Servers and register the TMES server again in TMCM server.
Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade; Update
Solution Id:
1115683
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.