Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Application Event ID 500 shows when using the Behavior Monitoring Trusted Program List in OfficeScan (OSCE) 11.0 Service Pack (SP) 1

    • Updated:
    • 8 Nov 2016
    • Product/Version:
    • OfficeScan 11.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

After adding entries to the Trusted Program List, informational entries appear in the Application Event Log with an event ID of 500.

Unable to locate and add the following file to the Trusted Program List.

Details
Public

The error message appears in the agent’s event logs because a program in the Trusted Program List is not present or not installed on that particular OSCE agent/client.

To prevent the error from appearing in the event logs, disable Behavior Monitoring notifications on the OSCE agents using the following procedure:

  1. Open the OSCE server management console.
  2. Navigate to Agents > Agent Management.
  3. In the Agent tree, click the root domain icon to include all clients or select specific domains or agents.
  4. Select Settings > Privileges and Other Settings.
  5. Choose the Other Settings tab.
  6. Go to the Behavior Monitoring Settings section.
  7. Untick the Display a notification when a program is blocked option.
  8. Do one of the following:
    • If you selected domain(s) or client(s) in the client tree, click Save.
    • If you clicked the root domain icon, choose from the following options:
      1. Apply to All Clients -- Applies settings to all existing clients and to any new client added to an existing/future domain. Future domains are domains not yet created at the time you configured the settings.
      2. Apply to Future Domains Only -- Applies settings only to clients added to future domains. This option will not apply settings to new clients added to an existing domain.

This prevents notifications from being added to the Windows Application Event Log.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1115755
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.