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Restoring a quarantined file in ServerProtect

    • Updated:
    • 18 Nov 2016
    • Product/Version:
    • ServerProtect for EMC Celerra 5.8
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • ServerProtect for Network Appliance Filer 5.8
    • ServerProtect for Storage 6.0
    • Platform:
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Datacenter
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server R2
Summary

Sometimes, you may need to restore a file which was quarantined by the scan process of ServerProtect.

Details
Public

ServerProtect can restore the quarantined file from the management console. The detailed steps for restoration are as follows:

  1. Go to the scan result and choose the right scan result for the quarantined files.
  2. Double-click the result. A dialog box should show up.
  3. Click the Restore button in the dialog. The file restored results should show up in the dialog.

    Restore quarantined files

    You can find the restored file in the path shown in the dialog.

The same procedure must be followed if the file was quarantined while ServerProtect scanned a Storage Solution. In the case that restoring a quarantined file from a connected storage solution fails, please verify that your ServerProtect Normal Server is still connected to the Network Storage.

You may also reach out to Trend Micro Technical Support if further assistance is required.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Remove a Malware / Virus
Solution Id:
1115898
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