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Installation process “Installing SQL Server Express” does not finish causing a failure in ScanMail for Exchange (SMEX) installation

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Standard
Summary

In some environment, the SQL Server Express installation may take longer time to complete causing an installation failure in SMEX. Once the SMEX installation progress exceeds the timeout threshold (3 hours), the installation process fails. The progress halts on the step, “Installing SQL Server Express” before the failure message occurs.

This issue could be relative to the server environment that leads longer installation time of SQL Server Express.

 
When performing a fresh installation of SMEX 11 or 12, an SQL Server Express will be installed if a remote SQL Server is not selected during installation.
  • ScanMail for Microsoft Exchange 11 will install SQL Server 2008 Express
  • ScanMail for Microsoft Exchange 12 will install SQL Server 2014 Express
Details
Public

For SMEX 11.0, select "Specify an existing SQL Server" to use an existing database server, then type the SQL server name, SQL server account, and password.

Specify an existing SQL Server

For SMEX 12.0, select "Specify an existing SQL Server" to use an existing database server. It is recommended to select Windows Authentication when using an existing SQL Server.

XXX

You may also perform manual installation of the SQL Server Express to verify whether it can be installed on your Exchange server.

For SMEX 11.0:

  1. Extract SMEC 11.0 installation package.
     
    Download SMEX 11.0 installation package here.
  2. Find the SQL Express install package from SMEX_11.0_GM_1191\package\SQL2008Express
    1. Double-click SQLEXPR.exe.
    2. On the step "Feature Selection", choose at least Database Engine Services.

      Database Engine Services

    3. For Instance Configuration, input SCANMAIL in Named instance.

      Instance Configuration

    4. For Server Configuration, under Service Accounts tab select NT AUTHORITY\SYSTEM as Account Name for SQL Server Database Engine service. Set both services, SQL Server Database Engine and SQL Server Browser, as Automatic for startup type.

      Server Configuration

    5. For Database Engine Configuration, under Account Provisioning tab, select "Windows authentication mode" for Authentication mode. Add the Domain Administrator account as SQL Server administrator.

      Database Engine Configuration

    6. Continue with the installation using default settings.
  3. Install SMEX by double-clicking setup.exe from SMEX installation package.

For SMEX 12.0:

  1. Extract SMEX 12.0 installation package.
     
    Download SMEX 12.0 installation package here.
  2. Find the SQL Express install package from SMEX-12.0-GM-1220\Smex\package\SQL2014SP1Express
    1. Double-click SQLEXPR.exe.
    2. On the step Feature Selection, choose at least Database Engine Services.

      Feature Selection

    3. For Instance Configuration, input SCANMAIL in Named instance.

      Instance Configuration

    4. For Server Configuration, under Service Accounts tab select NT AUTHORITY\SYSTEM as Account Name for SQL Server Database Engine service. Set both services, SQL Server Database Engine and SQL Server Browser, as Automatic for startup type.

      Server Configuration

    5. For Database Engine Configuration, under Account Provisioning tab, select "Windows authentication mode" for Authentication mode. Add the Domain Administrator account as SQL Server administrator.

      Database Engine Configuration

    6. Continue with the installation using default settings.
  3. Install SMEX by double-clicking setup.exe from SMEX installation package.
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1115965
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