Agents are unable to upload samples to Virtual Analyzer in OfficeScan

- Updated:
- 29 Nov 2017
- Product/Version:
- OfficeScan XG.All
- Platform:
- Windows 2008 32-Bit
- Windows 2008 64-Bit
- Windows 2012
- Windows 2016

Summary

The Sample Submission for OSCE agents may not work properly if WebDav Publishing is installed on an IIS 7.0 (or later) web server.

Details

By default, WebDav Publishing is not installed. However, if this extension is installed, it could affect the Sample Submission from OfficeScan agents.

To resolve this issue, uninstall the WebDAV Publishing feature from the Web Server Common HTTP Features using Server Manager:

On the OfficeScan server computer, open Server Manager.
Go to Manage > Remove Roles and Features.
Proceed to the Server Roles screen.
Under Web Server (IIS) > Web Server > Common HTTP Features, disable the WebDAV Publishing option.
Proceed to the Confirmation screen and click Remove.
Restart the server after the uninstallation completes.

Instructions may differ depending on the IIS version. For detailed instructions, please refer to your Server Manager documentation.

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Rating:

Category:

Troubleshoot

Solution Id:

1116109

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