Agents are unable to upload samples to Virtual Analyzer in OfficeScan

- Updated:
- 29 Nov 2017
- Product/Version:
- OfficeScan XG.All
- Platform:
- Windows 2008 32-Bit
- Windows 2008 64-Bit
- Windows 2012
- Windows 2016

Summary

The Sample Submission for OSCE agents may not work properly if WebDav Publishing is installed on an IIS 7.0 (or later) web server.

Details

By default, WebDav Publishing is not installed. However, if this extension is installed, it could affect the Sample Submission from OfficeScan agents.

To resolve this issue, uninstall the WebDAV Publishing feature from the Web Server Common HTTP Features using Server Manager:

On the OfficeScan server computer, open Server Manager.
Go to Manage > Remove Roles and Features.
Proceed to the Server Roles screen.
Under Web Server (IIS) > Web Server > Common HTTP Features, disable the WebDAV Publishing option.
Proceed to the Confirmation screen and click Remove.
Restart the server after the uninstallation completes.

Instructions may differ depending on the IIS version. For detailed instructions, please refer to your Server Manager documentation.

Rating:

Category:

Troubleshoot

Solution Id:

1116109

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.