To collect Disk Scratch Space :
- Download and extract GetScratchSpace.zip.
- Open the Command Prompt as Administrator.
- Change the directory to the location where the zip is extracted.
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Type the following command:
GetScratchSpace.exe 1
Where 1 is based on the Disk ID of hardisk (see below instructions to obtain the disk ID).Click image to enlarge.
- Wait for the task to complete. It will take few minutes.
To obtain the Disk ID:
- Go to Start > Run. Type compmgmt.msc then click OK.
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Go to Computer Management > Storage > Disk Management.
Click image to enlarge.
- Check the disk number.
After completing the steps, BIN files will be created in the same directory where GetScratchSpace.exe is located. Submit the following to Trend Micro Technical Support:
- disk4096.bin
- scratchdecrypt.bin
- scratchencrypt.bin
- strage2.bin
Click image to enlarge.