Obtaining Disk Scratch Space needed by Trend Micro Technical Support

To collect Disk Scratch Space :

1. Download and extract GetScratchSpace.zip.
2. Open the Command Prompt as Administrator.
3. Change the directory to the location where the zip is extracted.

4. Type the following command:

   GetScratchSpace.exe 1

    

   Where 1 is based on the Disk ID of hardisk (see below instructions to obtain the disk ID).

   

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5. Wait for the task to complete. It will take few minutes.

To obtain the Disk ID:

1. Go to Start > Run. Type compmgmt.msc then click OK.

2. Go to Computer Management > Storage > Disk Management.

   

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3. Check the disk number.

After completing the steps, BIN files will be created in the same directory where GetScratchSpace.exe is located. Submit the following to Trend Micro Technical Support:

• disk4096.bin
• scratchdecrypt.bin
• scratchencrypt.bin
• strage2.bin

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