Starting March 4, 2017, TLS 1.0 encryption protocol will be disabled in Trend Micro’s Business Support Portal. Connections to and from the portal will use TLS 1.1 or 1.2 from that period.
After the said date, you may not be able to access the Business Support Portal (including its pages, articles, and case submission forms) if you are using a browser with TLS 1.0.
To find out if you are affected, open the TLS 1.0 disabled test site.
If you are able to view the site without encountering an error, you will receive the response below. It means your browser is not affected and no further action is required.
If you experience an error when opening the link, enable TLS 1.1 or 1.2 in your browser. Disabling TLS 1.0 in your browser is recommended but not required.
If your browser does not support the newer TLS 1.1 or 1.2 versions, replace or upgrade the browser with a more recent or supported version.
For additional information regarding the most commonly used desktop or mobile browsers, refer to the table below:
| BROWSER | COMPATIBILITY NOTES |
|---|---|
| Microsoft Internet Explorer (IE) Review the article Enabling TLS 1.1 and TLS 1.2 in Internet Explorer for more details. | |
| Desktop and mobile IE version 11 | Compatible with TLS 1.1 or higher by default If you see the "Stronger security is required" error message, you may need to turn off the TLS 1.0 setting in the Internet Options > Advanced Settings list. |
| Desktop IE versions 8, 9, and 10 | Compatible only when running Windows 7 or newer, but not by default. Review the Enabling TLS 1.1 and TLS 1.2 in Internet Explorer article to enable TLS 1.1 or higher encryption. Windows Vista, XP and earlier are incompatible and cannot be configured to support TLS 1.1 or TLS 1.2. |
| Desktop IE versions 7 and below | Not compatible with TLS 1.1 or higher encryption. |
| Mobile IE versions 10 and below | Not compatible with TLS 1.1 or higher encryption. |
| Microsoft Edge | Compatible with TLS 1.1 or higher by default. |
| Mozilla Firefox Compatible with the most recent version, regardless of operating system. | |
| Firefox 27 and higher | Compatible with TLS 1.1 or higher by default. |
| Firefox 23 to 26 | Compatible, but not by default. Use about:config to enable TLS 1.1 or TLS 1.2 by updating the security.tls.version.max config value to 2 for TLS 1.1 or 3 for TLS 1.2. |
| Firefox 22 and below | Not compatible with TLS 1.1 or higher encryption. |
| Google Chrome Compatible with the most recent version, regardless of operating system. | |
| Google Chrome 38 and higher | Compatible with TLS 1.1 or higher by default. |
| Google Chrome 22 to 37 | Compatible when running on Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3 (Gingerbread) or newer (mobile). |
| Google Chrome 21 and below | Not compatible with TLS 1.1 or higher encryption. |
| Google Android OS Browser | |
| Android 5.0 (Lollipop) and higher | Compatible with TLS 1.1 or higher by default. |
| Android 4.4 (KitKat) to 4.4.4 | May be compatible with TLS 1.1 or higher. Some devices with Android 4.4.x may not support TLS 1.1 or higher. |
| Android 4.3 (Jelly Bean) and below | Not compatible with TLS 1.1 or higher encryption. |
| Apple Safari | |
| Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher | Compatible with TLS 1.1 or higher by default. |
| Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below | Not compatible with TLS 1.1 or higher encryption. |
| Mobile Safari versions 5 and higher for iOS 5 and higher | Compatible with TLS 1.1 or higher by default. |
| Mobile Safari for iOS 4 and below | Not compatible with TLS 1.1 or higher encryption. |
For additional information, visit this Knowledge Article.
