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TLS 1.0 will be disabled on March 4, 2017

    • Updated:
    • 1 Feb 2017
    • Product/Version:
    • Cloud App Security 2.0
    • Control Manager 6.0
    • Deep Discovery Analyzer 5.0
    • Deep Discovery Analyzer 5.1
    • Deep Discovery Analyzer 5.5
    • Deep Discovery Email Inspector 2.0
    • Deep Discovery Email Inspector 2.1
    • Deep Discovery Email Inspector 2.5
    • Deep Discovery Inspector 3.6
    • Deep Discovery Inspector 3.7
    • Deep Discovery Inspector 3.8
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security as a Service 2.0
    • Endpoint Encryption 5.0
    • Hosted Email Security 3.0
    • InterScan Messaging Security Suite 7.5 Windows
    • InterScan Messaging Security Virtual Appliance 9.0
    • InterScan Messaging Security Virtual Appliance 9.1
    • InterScan VirusWall 7.0
    • InterScan Web Security Virtual Appliance 6.0
    • InterScan Web Security Virtual Appliance 6.5
    • Mobile Security for Enterprise 9.7
    • OfficeScan 11.0
    • OfficeScan XG.All
    • PortalProtect 2.0
    • PortalProtect 2.1
    • Remote Manager 5.0
    • Remote Manager 5.1
    • SafeSync for Business 5.1
    • SafeSync for Enterprise 3.1
    • SafeSync for Enterprise 3.2
    • ScanMail for Exchange 12.0
    • ScanMail for IBM Domino 5.6 Linux
    • ScanMail for IBM Domino 5.6 Windows
    • SecureCloud 3.5
    • ServerProtect for EMC Celerra 5.8
    • ServerProtect for Linux 3.0
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • ServerProtect for Network Appliance Filer 5.8
    • ServerProtect for Storage 6.0
    • Trend Micro Endpoint Sensor 1.5
    • Trend Micro Endpoint Sensor 1.6
    • Trend Micro Security for Mac 3.0
    • Virtual Mobile Infrastructure 5.2
    • Vulnerability Protection 2.0
    • Worry-Free Business Security Services 5.8
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • N/A N/A
Summary

Starting March 4, 2017, TLS 1.0 encryption protocol will be disabled in Trend Micro’s Business Support Portal. Connections to and from the portal will use TLS 1.1 or 1.2 from that period.

After the said date, you may not be able to access the Business Support Portal (including its pages, articles, and case submission forms) if you are using a browser with TLS 1.0.
Details
Public

To find out if you are affected, open the TLS 1.0 disabled test site.

If you are able to view the site without encountering an error, you will receive the response below. It means your browser is not affected and no further action is required.

TLS 1.0 Deactivation Test Passed

If you experience an error when opening the link, enable TLS 1.1 or 1.2 in your browser. Disabling TLS 1.0 in your browser is recommended but not required.

If your browser does not support the newer TLS 1.1 or 1.2 versions, replace or upgrade the browser with a more recent or supported version.

For additional information regarding the most commonly used desktop or mobile browsers, refer to the table below:

BROWSERCOMPATIBILITY NOTES
Microsoft Internet Explorer (IE)

Review the article Enabling TLS 1.1 and TLS 1.2 in Internet Explorer for more details.

Desktop and mobile IE version 11Compatible with TLS 1.1 or higher by default
If you see the "Stronger security is required" error message, you may need to turn off the TLS 1.0 setting in the Internet Options > Advanced Settings list.
Desktop IE versions 8, 9, and 10Compatible only when running Windows 7 or newer, but not by default. Review the Enabling TLS 1.1 and TLS 1.2 in Internet Explorer article to enable TLS 1.1 or higher encryption.
Windows Vista, XP and earlier are incompatible and cannot be configured to support TLS 1.1 or TLS 1.2.
Desktop IE versions 7 and belowNot compatible with TLS 1.1 or higher encryption.
Mobile IE versions 10 and belowNot compatible with TLS 1.1 or higher encryption.
Microsoft EdgeCompatible with TLS 1.1 or higher by default.
Mozilla Firefox

Compatible with the most recent version, regardless of operating system.

Firefox 27 and higherCompatible with TLS 1.1 or higher by default.
Firefox 23 to 26Compatible, but not by default.
Use about:config to enable TLS 1.1 or TLS 1.2 by updating the security.tls.version.max config value to 2 for TLS 1.1 or 3 for TLS 1.2.
Firefox 22 and belowNot compatible with TLS 1.1 or higher encryption.
Google Chrome

Compatible with the most recent version, regardless of operating system.

Google Chrome 38 and higherCompatible with TLS 1.1 or higher by default.
Google Chrome 22 to 37Compatible when running on Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3 (Gingerbread) or newer (mobile).
Google Chrome 21 and belowNot compatible with TLS 1.1 or higher encryption.
Google Android OS Browser
Android 5.0 (Lollipop) and higherCompatible with TLS 1.1 or higher by default.
Android 4.4 (KitKat) to 4.4.4May be compatible with TLS 1.1 or higher. Some devices with Android 4.4.x may not support TLS 1.1 or higher.
Android 4.3 (Jelly Bean) and belowNot compatible with TLS 1.1 or higher encryption.
Apple Safari
Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higherCompatible with TLS 1.1 or higher by default.
Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and belowNot compatible with TLS 1.1 or higher encryption.
Mobile Safari versions 5 and higher for iOS 5 and higherCompatible with TLS 1.1 or higher by default.
Mobile Safari for iOS 4 and belowNot compatible with TLS 1.1 or higher encryption.

For additional information, visit this Knowledge Article.

Premium
Internal
Rating:
Category:
Update
Solution Id:
1116591
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