Update fails and Return code: 538051334 error appears in ServerProtect

- Updated:
- 24 Feb 2017
- Product/Version:
- ServerProtect for EMC Celerra 5.8
- ServerProtect for Microsoft Windows/Novell Netware 5.All
- ServerProtect for Network Appliance Filer 5.All
- ServerProtect for Storage 6.0
- Platform:
- Windows 2003 64-Bit
- Windows 2008 64-Bit
- Windows 2012

Summary

Updating ServerProtect fails and the following error appears:

Update program can not get the source file from information server. Return code: 538051334

Details

The error appears because the ServerProtect Information Server is not able to retrieve the GUID of the Normal Server. This commonly happens if the IP address is mapped to another hostname or if the Normal Server has multiple hostnames.

To resolve this, choose one of the following options:

If the server has multiple hostnames, remove the affected Normal Server from the Information Server and register it using its other hostname.
Remove the affected Normal Server from the Information Server and register it as an IP address.
Add the affected Normal Server’s hostname in the Information Server’s hosts file.