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"Matching Module Plug-in Not Found" appears in Deep Security Relay when upgrading to a higher version

    • Updated:
    • 13 Mar 2017
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 2008 Server R2
Summary

When you upgrade an environment from Deep Security 9.0 Service Pack 1 Patch 4 to version 9.5 Service Pack 1 or any higher version, the Deep Security Relay (DSR) status shows the following:

Matching Module Plug-in Not Found

The issue still persists even after re-installing the Deep Security Relay.

Details
Public

The issue happens because the update package (Agent-Windows-9.5.3-2754.x86_64.zip) cannot be found from WWWListing and the DSR is downloading the 32-bit package instead of the 64-bit.

To resolve the issue:

  1. Upgrade Deep Security Manager 9.0 SP1 Patch 4 to version 9.5 SP1.
  2. Go to Administrator > Updates > Software > Local and import the update package (Agent-Windows-9.5.3-2754.x86_64.zip).
  3. Navigate to Computer > Action.
  4. Click Upgrade Agent Software to upgrade the DSR.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1116887
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