The following error message appears when attempting to sync TMMS for Enterprise:
Invalid Account. Type an Account and try again.
This error appears even if the correct account is used. When the universal_mdm.log is checked, the following error can be seen:
HttpConnection::sendRequest -> failed to receive response:12044
As a workaround for this problem, do the following:
- Open the AirWatch IIS management Console.
- Go to SSL Settings > Client certificates.
- Select Ignore.
Once the setting has been changed, the error will no longer appear.
If your organization requires that this setting is set to Accept, contact Trend Micro Technical Support.