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USB devices are NOT charging when the mobile device setting under DAC is BLOCK in OfficeScan (OSCE)

    • Updated:
    • 17 Mar 2017
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 8 32-Bit
    • Windows 8 64-Bit
Summary

This article explains why USB devices are not charged when the mobile device setting under Device Access Control (DAC) is set to BLOCK.

Details
Public

iDLP leverages Microsoft API to change the mobile device status. If the mobile device has been blocked, it will also show as being blocked in the Windows Device Manager. For example:

disable device

In this status, whether the mobile device can be charged or not will depend purely on the OS and USB device’s implementation. This cannot be controlled by iDLP Device Control.

Here is a list of possible charging statuses in Window 7 and Windows 10 for reference. In a real case, the results may still vary due to the USB port’s implementation.

-Windows 7 before re-plugWindows 7 after re-plug
USB 2.0 portChargingStop charging
USB 3.0 portChargingStop charging
-Windows 10 before re-plugWindows 10 after re-plug
USB 2.0 portStop chargingStop charging
USB 3.0 portStop chargingStop charging
USB 3.0 boost portChargingCharging
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; SPEC
Solution Id:
1116905
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