Summary
The following are situations where you may need to use the CUT Tool for OfficeScan/Apex One:
- When the OfficeScan agent gets corrupted, you cannot remove it completely using the usual way.
- If you forget the uninstall password for the OfficeScan agent.
- The Agent lost the managing server and you cannot remove it without the password.
- You want to remove the old version and install a new version of the agent at the same time.
- The Agent cannot upgrade and you want to replace it with a new version.
Details
To get a copy of the CUT Tool package, you may log on to Trend Micro MySupport in the Business Support Portal. Go to My Support > Diagnostic tools > Other Tools > CUT Tool.
For steps on how to use the tool, refer to the Readme file located under the CUT Tool section of the Support Portal.
For security considerations, this tool will be expired periodically. You will need to obtain it again from the portal once it is expired. For special cases that you may need a longer expiration, you need to contact Trend Micro Technical Support.
