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Error "Network setting (IPV4/IPV6) Invalid" when upgrading InterScan Messaging Security Virtual Appliance (IMSVA)

    • Updated:
    • 30 Mar 2017
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • InterScan Messaging Security Virtual Appliance 9.1
    • Platform:
    • N/A N/A
Summary

During an IMSVA upgrade from a lower version, you get an error message:

Network setting (IPV4/IPV6) Invalid. The minimum hardware or software requirements for IMSVA have not been met.

Details
Public
The followng are possible causes of this problem:
  • No MAC address is defined in ifcfg-eth0.
  • HWADDR was removed after copying the VM to another location.
  • IMSVA network does not start properly.
To resolve this problem:
  1. SSH to IMSVA with root account.
  2. Confirm the MAC address of the port eth0 with command "#ifconfig". The result of this command should give you a line similar to the following:

    eth0 Link encap:Ethernet HWaddr [MAC Address]

  3. Copy the value of HWaddr, which is the MAC address of eth0.
  4. Backup /etc/sysconfig/network-scripts/ifcfg-eth0 and then open it with vi command:

    #cp /etc/sysconfig/network-scripts/ifcfg-eth0 ifcfg-eth0.bak
    #vi /etc/sysconfig/network-scripts/ifcfg-eth0

    Then add the following line. (Use MAC address from the previous step.)

  5. Save the file.
  6. Restart network service:

    #service network restart

  7. Proceed to upgrade by following page 5-17 to 5-20 of the IMSVA 9.0 Installation Guide.
     

    Especially, pay attention to the following statement:

    Do not restart IMSVA services until all devices have been upgraded.
    Do not run /mnt/backup/dry_run.sh or /mnt/backup/confirm.sh on any of the parent or child device before you finish upgrading all the devices.

In case other errors occur, take screenshots and collect /var/app_data/installlog.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install; Upgrade; Update
Solution Id:
1116990
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