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Plug-in Manager (PLM) fails after OfficeScan (OSCE) server upgrade

    • Updated:
    • 27 Mar 2017
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
Summary

PLM fails after an unsuccessful OSCE server upgrade and the following message appears:

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Details
Public

If reinstalling the server patch still results in PLM failing, a fresh installation of the server is highly recommended:

  1. Back up the configuration and database. Refer to the following article: Files to back up before upgrading, migrating, or uninstalling the OfficeScan server.
  2. Uninstall the OSCE server: Go to Control Panel > Programs and Features > Uninstall Trend Micro OfficeScan Agent and Trend Micro OfficeScan.

    If the OSCE server cannot be uninstalled, refer to the following link to manually uninstall the OSCE server: Manually uninstalling the OfficeScan (OSCE) server.

  3. Do a fresh installation of the OSCE server with the database and configuration you previously backed up.
Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1116995
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