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ScanMail for Microsoft Exchange (SMEX) End User Quarantine (EUQ) Approved sender management known issue

    • Updated:
    • 7 Dec 2017
    • Product/Version:
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • ScanMail for Exchange 12.5
    • Platform:
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Standard
Summary

SMEX EUQ approved sender management only works on Microsoft Outlook on Windows platform. It does not work on Outlook Web Access (OWA), Outlook for Mac, or Mac OS default mail application.

Details
Public

During SMEX installation, enabling spam prevention settings along with selecting "Integrate with End User Quarantine" allows the Spam folder to be synced between Exchange server and email clients, including Outlook for Windows, Outlook for Mac, MacOS default Mail app and OWA. SMEX is able to detect spam messages and deliver them to the Spam Folder. However, on OWA, Outlook for Mac and MacOS default Mail application, the Approved Sender management cannot work, which is a known issue. This feature only works on Windows version of Outlook.

Premium
Internal
Rating:
Category:
SPEC
Solution Id:
1117009
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