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Product Licensing Service (PLS) Maintenance

    • Updated:
    • 24 Nov 2017
    • Product/Version:
    • Cloud App Security All.All
    • Hosted Email Security 3.0
    • Hosted Mobile Security 1.0
    • InterScan Web Security as a Service 2.0
    • Licensing Management Platform Not Applicable.All
    • Remote Manager 5.1
    • Remote Manager 5.6
    • SafeSync for Business 5.1
    • SecureCloud 3.5
    • Trend Micro SSL 2.0
    • Worry-Free Business Security Services 5.9
    • Worry-Free Business Security Services 6.0
    • Worry-Free Business Security Services 6.1
    • Platform:
    • N/A N/A
Summary

There will be a Scheduled Maintenance on Product Licensing Service (PLS) on April 22, 2017 GMT+8.

Details
Public

There will be 5 hours downtime during the maintenance period affecting the following services:

Product/ServiceImpact
CLPUnable to access website
LMPUnable to access website
PACUnable to access website
Forget PasswordUnable to access website
CWT Trial FormTrial API inaccessible
JP Trial FormTrial API inaccessible
LMPILMPI inaccessible
TMRM BP RegistrationHORUS API inaccessible
CloudEdgeUnable to login to product console via SSO
EPASUnable to login to product console via SSO
HESUnable to login to product console via SSO
HMSUnable to login to product console via SSO
IWSaaSUnable to login to product console via SSO
NetstarUnable to login to product console via SSO
Secure CloudCannot send usage via HorusAPI
SkynetUnable to login to product console via SSO
TMCASUnable to login to product console via SSO
TMSSLUnable to login to product console via SSO
TMRMUnable to login to product console via SSO
TMWASUnable to login to product console via SSO
WFBSSUnable to login to product console via SSO
SSFBUnable to create sub-account
(myAccount to CLP)Unable to create shared token via Horus
WFBSSUnable to create co-admin
Premium
Internal
Rating:
Category:
SPEC
Solution Id:
1117201
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