Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to download Trend Micro Security for Mac (TMSM) agent build from Control Manager

    • Updated:
    • 12 May 2017
    • Product/Version:
    • Security For Macintosh 3.0
    • Platform:
    • Macintosh El Capitan
Summary

You have set the Control Manager (TMCM) server as an update source in TMSM console's Update Source section, but the latest TMSM agent (for example, build 1106) cannot be downloaded from TMCM.

Upon checking the server.ini file (http://cm60-p.activeupdate.trendmicro.com/activeupdate/server.ini) of TMCM, there is an entry of the latest TMSM agent build as seen below:

[Info_620_10000_1_4865]  Version=3.0  Build=1106  Min=1.0  Max=3.9  Path=product/tmsm30/tmsminstall.zip,88703181

However, there is no tmsminstall.zip entry at the other update source's server.ini (http://<tmcm's IP>/TVCSDownload/activeupdate/server.ini)

Details
Public

To download the TMSM agent from the TMCM update source, do the following:

  1. Make sure TMCM 6.0 Service Pack 3 Patch 2 is installed.
  2. Register the TMSM on Control Manager.
    1. On the TMCM console, navigate to Administration > Manage Servers.
    2. Add the OfficeScan server of TMSM.
    3. On the TMCM server, back up and delete C:\Program Files (x86)\Trend Micro\Control Manager\WebUI\download\activeupdate\server.ini.
    4. Open the TMCM console and go to Updates, and then click Manual Download.

    The C:\Program Files (x86)\Trend Micro\Control Manager\WebUI\download\activeupdate\server.ini will be downloaded, including the tmsminstall.zip AU info. You will also find C:\Program Files (x86)\Trend Micro\Control Manager\WebUI\download\activeupdate\product\tmsm30\tmsminstall.zip downloaded on the TMCM server.

  3. On the TMSM console, navigate to Updates > Server.
  4. Click Manual Update to trigger the TMSM server update.
  5. Trigger the TMSM agent update.
Premium
Internal
Partner
Rating:
Category:
Update
Solution Id:
1117335
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles