Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Endpoint Application Control (EAC) 2.0 web management console is inaccessible after upgrading the AC server

    • Updated:
    • 29 Jun 2017
    • Product/Version:
    • Endpoint Application Control 2.0
    • Platform:
    • Windows 2008 Standard
    • Windows 2012
Summary

The EAC web management console becomes unavailable after upgrading the AC server to a newer version or build, and you encounter either of the following errors:

“The Endpoint Application Control server doesn’t seem to be online.”
“Page cannot be displayed.”

This occurs when the installer package encounters problems stopping all EAC Server services, and/or is unable to completely delete some of the web application binaries after performing a backup during the upgrade.

Details
Public

To resolve this issue:

  1. Log on to the EAC Server.
  2. Open the Services MMC (services.msc) and stop the Trend Micro Endpoint Application Control Service.
  3. Open Windows Explorer (explorer.exe), go to %PROGRAMFILES%\Trend Micro\Endpoint Application Control\AcServer\webapps and delete the acserver folder.
     
    There is no need to create a backup copy of the acserver folder before deleting it. Also, make sure that there are no other folders or files residing in the webapps directory except the folders acserver and tmeac, and the files acserver.war and tmeac.war.
  4. Start the Trend Micro Endpoint Application Control Service from the Services MMC.
  5. Wait for 3-5 minutes before accessing the EAC Web Management Console using Internet Explorer.

If the issue persists, please collect Case Diagnostic Logs and call Trend Micro Technical Support for assistance.

Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1117409
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.