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Anti-Malware shows offline after Deep Security Agent (DSA) upgrade

    • Updated:
    • 28 May 2017
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Core
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Datacenter
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Foundation R2
    • Windows 2012 Standard R2
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
Summary

DSA reports that the Anti-Malware is offline after it has finished upgrading and when you check the Windows Application events log, it will show that Microsoft-Windows-RestartManager has stopped the Anti-Malware Solution Platform (AMSP) and Trend Micro Solution Platform service.

Details
Public

The Windows Restart Manager stops the AMSP service under unforeseen circumstances during the DSA upgrade. It failed to restart the AMSP service because AMSP service could not be stopped in time.

The Windows Restart Manager is involved when doing software installation or update. The VC runtime library my be causing the Restart Manager to stop the DS service, including ds_agent, ds_monitor and AMSP etc.

To resolve the issue, do either of the following:

  • Use admin account to restart the AMSP service.
  • Reboot system.
Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade; SPEC
Solution Id:
1117465
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