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"Generic failure on source network" appears when updating the license in InterScan Web Security Virtual Appliance (IWSVA) 6.5

    • Updated:
    • 31 May 2017
    • Product/Version:
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • N/A N/A
Summary

You get the following error when attempting to update the IWSVA license under Administration > Product License:

Generic failure on source network

Details
Public

In this scenario, the most common cause is network connection problem. To resolve the issue, do any of the following:

If the above solutions did not resolve the issue, reproduce the error while the debug System Information file and packet capture are enabled, refer to the KB article: Collecting debug logs in InterScan Web Security Virtual Appliance (IWSVA) and send them to Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1117492
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