Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

MSExchange Extensibility, with Event ID 1050: "The execution time of agent 'ScanMail Routing Agent' exceeded X milliseconds..." in ScanMail for Exchange (SMEX)

    • Updated:
    • 28 Jun 2017
    • Product/Version:
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
Summary

You get the following error from the source MSExchange Extensibility, with an event ID of 1050:

The execution time of agent 'ScanMail Routing Agent' exceeded X-milliseconds while handling event 'OnResolvedMessage' for message with InternetMessageId: 'Not Available'. This is an unusual amount of time for an agent to process a single event. However, Transport will continue processing this message.

Details
Public

Usually, this issue is mainly caused when enabling "Detect new spam sources" option in Content Scanning, then setting up an incorrect list of domain/s. To resolve this issue:

  1. Open the SMEX web console.
  2. Navigate to Spam Prevention > Content Scanning > New Spam Sources > Detect new spam sources.
    If too many domains are added under "Organizational MX record FQDN(s):", but these domains do not belong to your environment, spam detection will spend more time to check all of these domains. This will then cause an email to be scanned more than X-milliseconds, thus causing the Exchange 1050 warning event to appear.
     
    This is not black or white list. SMEX needs to know one organization's own domain MX records before parsing out the new spam sender's IP address.
  3. Ensure to only fill this with the customer's own organizational MX Record/s or mail gateway IP address (domains or IPs that belong to customer's environment).
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1117650
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.