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Checking which port is needed in using the Move Agent option of Trend Micro Security for Mac 3.0

    • Updated:
    • 21 Jul 2017
    • Product/Version:
    • Trend Micro Security for Mac 3.0
    • Platform:
    • Macintosh El Capitan
    • MacOS Sierra
Summary

When using the Move Agent feature of the Trend Micro Security for Mac (TMSM) console, the Moving Status shows "Transfer Failed".

Transfer failed status

Know which port is necessary when using this feature.

Details
Public

In order to successfully transfer an agent from one TMSM server to another, the Move Agent feature should use port 4343 because TMSM hosts the ActiveUpdate in this port. This is the default setting configured during the installation of OfficeScan server.

Port 4343

After confirming the port number and IP address and entering these details into the Move Agent window, it is suggested to use the IP address or the Fully Qualified Domain Name (FQDN). It is because Mac cannot usually resolve the hostname.

Confirm the IP address and port number

Premium
Internal
Rating:
Category:
Migrate
Solution Id:
1117759
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