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Important End-of-Support (EOS) Information for ScanMail for Exchange (SMEX) 11.0

    • Updated:
    • 25 Mar 2019
    • Product/Version:
    • ScanMail for Exchange
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • ScanMail for Exchange 12.5
    • ScanMail for Exchange 14.0
    • Platform:
    • N/A N/A

This notification is an important reminder that Trend Micro ScanMail for Exchange (SMEX) version 11.0 reached its official End-of-Support (EOS) date last July 31, 2017. Customers who have not yet upgraded to the latest version of SMEX (currently version 12 SP1) should make arrangements to do so as quickly as possible in order to ensure there are no disruptions in your organization’s endpoint security after this date.


Below are a few important FAQs regarding the EOS:

What exactly happens after the EOS date?

After the EOS date of July 31, 2017, standard support services for SMEX version 11.0 are longer officially available. This also means that Trend Micro will no longer develop hot fixes or patches for this version. Regular pattern updates may continue for a limited time after this date, but it is not guaranteed and may stop at any time after the EOS date.

SMEX 11.0 works just fine in our environment. What are the benefits of upgrading to the latest version?

First and foremost, as mentioned above, SMEX 11.0 is officially considered EOS, which means that Trend Micro may not be able to assist you with any product support or malware issues you may encounter on this version.

Second, the latest version of SMEX (version 12.0 SP1) includes several new key features and enhancements, especially around areas such as advanced threat monitoring, support for URL sandboxing, enhanced ransomware visibility, and support for the latest version of Microsoft Exchange Server (2016). For more information, you can get more information on new features in SMEX 12.0 and 12.0 SP1

New benefits are great – but are there any other “technical” reasons to upgrade?

A very important technical reason to upgrade is that any new vulnerabilities that may be found in SMEX will only be addressed and fixed in the currently supported versions of the product. This means that users on unsupported versions may be potentially exposed.

Where can I get the latest version of SMEX?

The latest version of SMEX, including Service Packs and Critical Patches, can be found in Trend Micro’s Download Center.

Where can I get the latest technical documentation (Readmes, Admin Guides, Online Help)?

Trend Micro has a comprehensive online document library for SMEX available to our customers.

Where are Trend Micro’s EOS dates posted?

Customers may find a list of all currently supported versions and their Stop Support (EOS) date (if announced) in this article: Supported Trend Micro Products. The said article is periodically updated as new versions are released and new EOS dates are added.

If I have further questions, who can I contact?

Please feel free to reach out to your authorized Trend Micro support representative if you have any question regarding the SMEX 12.0 SP1 upgrade or this notification in general.

Again, we strongly encourage customers who have not yet upgraded to the latest version of SMEX to make arrangements as soon as possible to ensure that there are no unintended disruptions in your organization’s messaging security.

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