Contextual Intelligence Pattern version display error after installing Critical Patch 1708 in OfficeScan (OSCE) XG

Summary

You experience a Contextual Intelligence Pattern version display error after installing Critical Patch 1708 in OSCE XG.

This happens when both of the following criteria are met:

The OSCE server has Critical Patch 1708 installed.
After Critical Patch 1708 was installed, the OSCE server performed a scheduled/manual update.

Details

To resolve the Contextual Intelligence Pattern error:

Open ofcscan.ini in the following path:
{OSCE installation folder}\PCCSRV\
Search for [INI_PROGRAM_VERSION_SECTION] and update the following string:
FALCONPtn_Version=102300 (incorrect format is 1.023.00)
Save and exit.
Open component.ini in the following path:
{OSCE installation folder}\PCCSRV\private
Search for [6370] and add “DisplayMethodInOfcScanINI=0” like so:
[6370]
DisplayMethodInOfcScanINI=0
Save and exit.

If the problem persists, please contact Trend Micro Technical Support for further assistance.

Rating:

Category:

Troubleshoot

Solution Id:

1118258

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