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7-Mode Filer is offline and errors appear after Normal Server system reboot in ServerProtect for Storage (SPFS)

    • Updated:
    • 13 Oct 2017
    • Product/Version:
    • ServerProtect for Storage 6.0
    • ServerProtect For Storage 6.0
    • Platform:
    • Windows 2008 Enterprise 64-bit
Summary

7-Mode Filer is offline after rebooting the Normal Server system and the following errors are found in SPNT.log:

1268: 6004:0904134930841:SPNT(00000800):AddConnection(\\192.168.0.1\IPC$, TEST\ADMINISTRATOR) [53]  1268: 6004:0904134930841:SPNT(00000800):AddConnection(\\192.168.0.1\C$, TEST\ADMINISTRATOR) [53]

Error 53 means "The network path was not found". It occurs when the SPFS service does not have permission to find the remote server.

Details
Public

As a workaround if the thread of registration called by Restart Service does not have enough permission:

  1. Add the following registry DWORD key below and set it to "1":

    HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ServerProtect\CurrentVersion\Engine\NtApRpcNeedImpersonate

  2. Restart ServerProtect Services.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Install; Register
Solution Id:
1118293
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