When trying to start the Trend Micro Local Web Classification Server service, you receive the following error:
Windows could not start the Trend Micro Local Web Classification Server service on Local Computer.
Error 1053: The service did not response to the start or control request in a timely fashion.
Upon checking the Application Event Viewer logs, it shows the following:
Activation context generation failed for "C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\LWCS\LIBEAY32.dll". Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.”
Based on the Application Event Viewer log, the issue happens because it cannot find dependency Microsoft.VC90.CRT.
To resolve this issue:
- Download and install the Microsoft Visual C++ 2008 Redistributable version x86 in the OfficeScan server from this link.
- Reboot the OfficeScan server and verify the result.