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"Unable to connect to the target drive..." error appears during OfficeScan (OSCE) remote installation

    • Updated:
    • 13 Oct 2017
    • Product/Version:
    • OfficeScan XG.All
    • Platform:
    • Windows 10
    • Windows 2003 32-Bit
    • Windows 2003 64-Bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2012
    • Windows 7 32-Bit
    • Windows 7 64-Bit
Summary

The following pop-up message appears when performing remote installation:

remote installation error

Details
Public

Perform the following troubleshooting steps to resolve the error:

  1. On the OSCE server, re-pack newp*.zip:
    1. Stop OfficeScan Master Service.
    2. On the OSCE server, rename "newp*.zip" to "newp*.zip.bak" in ..\Trend Micro\OfficeScan\PCCSRV\Download.
    3. Open cmd.exe as Administrator and navigate to PCCSRV\Web\Service\.
    4. Type the command: "ofchotfix.exe 2 -1" and wait for ofchotfix.exe to execute completely.
    5. Type the command: "ofchotfix.exe 6 -1" and wait for ofchotfix.exe to execute completely.
    6. Start OfficeScan Master Service.
  2. Manually remove the OSCE agent from the computer where remote installation failed.
  3. Re-do the remote installation on that machine.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1118485
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