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"Your browser is not supported..." error appears when accessing the Control Manager (TMCM) Web Console

    • Updated:
    • 19 Oct 2017
    • Product/Version:
    • Control Manager 7.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 2012 Standard R2
Summary

The following error appears when opening the TMCM WebUI in IE11:

Your browser is not supported. upgrade to the latest version of Chrome, Edge, or Internet Explorer and turn off Compatibility View.

Click image to enlarge

TMCM 7 supports IE11 and Edge Microsoft browsers. The issue occurs if the TMCM 7.0 server is a member of an Active Directory Domain but the user is using HTTPS://TMCM_HOSTNAME:<SSL_PORT> to access the management console.

Details
Public

To resolve this issue, access the TMCM 7.0 Web Management Console using a server FQDN such as HTTPS://TMCM_FQDN:<SSL_PORT>.

Alternately, disable the Internet Explorer Compatibility View.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1118519
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