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Activation Code / License appears to be expired or invalid during installation of ScanMail for Exchange (SMEX) 12.0

    • Updated:
    • 7 Dec 2017
    • Product/Version:
    • ScanMail for Exchange 12.0
    • ScanMail for Exchange 12.5
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
Summary

During SMEX installation you are prompted for the license / Activation Code, and the error the following error appears:

The entered activation code has expired...

error

error

Details
Public

In most cases, this case is either a temporary issue with the connection to the license server during installation or a mistyped activation code.

To confirm the license's validity, check the license in the Customer License Portal.

If the license you entered is valid and not mistyped, ignore the message during installation. The installation can be completed without the license entered. Once SMEX is installed, open the ScanMail Management Console, navigate to Administration > Product License and see if the license appears correctly. You may also enter a different Activation Code in case you entered a wrong one initially.

Should the license still appear as invalid or expired, refer to KB 1105766 on how to troubleshoot and collect log files. 

Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install; Update; Register
Solution Id:
1118529
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