Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Deleted blank expression quarantines certain email messages unexpectedly in IMSVA (InterScan Messaging Security Virtual Appliance)

- Updated:
- 1 Dec 2017
- Product/Version:
- Interscan Messaging Security Virtual Appliance 9.0
- Interscan Messaging Security Virtual Appliance 9.1
- Platform:
- N/A N/A

Summary

Sometimes, IMSVA quarantines certain email messages unexpectedly because a blank expression in these email messages has been deleted by mistake.

Details

To fix this, the trimming mechanism has to be disabled:

Open the imss.ini file in the "/opt/trend/imss/config" folder using a text editor.
Add the following setting under the [general] section and set its value to "no".
[general] EnableTrimSpaceExpression=no

The default value of this key is "yes" which enables the mechanism.
Save the changes and close the file.
Restart scanner service using the following command:
/opt/trend/imss/script/S99IMSS restart

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1118617

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.