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Deleted blank expression quarantines certain email messages unexpectedly in IMSVA (InterScan Messaging Security Virtual Appliance)

- Updated:
- 1 Dec 2017
- Product/Version:
- InterScan Messaging Security Virtual Appliance 9.0
- InterScan Messaging Security Virtual Appliance 9.1
- Platform:
- N/A N/A

Summary

Sometimes, IMSVA quarantines certain email messages unexpectedly because a blank expression in these email messages has been deleted by mistake.

Details

To fix this, the trimming mechanism has to be disabled:

Open the imss.ini file in the "/opt/trend/imss/config" folder using a text editor.
Add the following setting under the [general] section and set its value to "no".
[general] EnableTrimSpaceExpression=no

The default value of this key is "yes" which enables the mechanism.
Save the changes and close the file.
Restart scanner service using the following command:
/opt/trend/imss/script/S99IMSS restart

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1118617

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