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Deleted blank expression quarantines certain email messages unexpectedly in IMSVA (InterScan Messaging Security Virtual Appliance)

    • Updated:
    • 1 Dec 2017
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 9.0
    • InterScan Messaging Security Virtual Appliance 9.1
    • Platform:
    • N/A N/A
Summary

Sometimes, IMSVA quarantines certain email messages unexpectedly because a blank expression in these email messages has been deleted by mistake. 

Details
Public

To fix this, the trimming mechanism has to be disabled:

  1. Open the imss.ini file in the "/opt/trend/imss/config" folder using a text editor.
  2. Add the following setting under the [general] section and set its value to "no".

    [general] EnableTrimSpaceExpression=no

     
    The default value of this key is "yes" which enables the mechanism.
  3. Save the changes and close the file.
  4. Restart scanner service using the following command:

    /opt/trend/imss/script/S99IMSS restart

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Rating:
Category:
Configure; Troubleshoot
Solution Id:
1118617
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