Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Web Reputation Services (WRS) cannot be accessed on the scanner in InterScan Messaging Security Virtual Appliance (IMSVA)

    • Updated:
    • 25 Oct 2017
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 9.0
    • InterScan Messaging Security Virtual Appliance 9.1
    • Platform:
    • N/A N/A
Summary

The IMSVA administrator receives a notification mail with the error message:

InterScan Messaging Security Virtual Appliance
No Web Reputation Services can be accessed on the scanner (host name: [ScannerFQDN]). Check your settings.

Details
Public

This problem occurs when a firewall or the web proxy server is blocking IMSVA from accessing the Trend Micro WRS service.

To fix this problem:

  1. Retrieve the URLs of the WRS service from /opt/trend/imss/config/imss.ini.db, like shown below:

    [wrsagent]
    tmufe_alter_rs_host = backup35.url.trendmicro.com
    tmufe_rs_host = imsva90-en.url.trendmicro.com

     
    By default, IMSVA9.0 EN uses "imsva90-en.url.trendmicro.com" while IMSVA9.1 EN uses "imsva91-en.url.trendmicro.com". Be reminded that different language versions have different URLs.
  2. Provide these two URLs to the administrator of the web proxy server and/or the administrator of the firewall, and request them to allow IMSVA to access these URLs. It would also be better to request to bypass scanning these URLs.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1118634
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.