Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Verifying Backend Services in Deep Discovery Inspector (DDI) 3.8

    • Updated:
    • 1 Nov 2017
    • Product/Version:
    • Deep Discovery Inspector 3.8
    • Platform:
    • N/A N/A
Summary

DDI requires an Internet connection to query the Trend Micro cloud-based services (for example, WRS and CSSS) to obtain information about emerging threats. 

Details
Public

Recommendation

After deployment into the target network segment, it is vital to check if DDI is able to connect to the Internet and backend services. To verify the network connections, here is the recommended action:

  • Run the Network Services Diagnostics to test the backend service connections. If any of the backend service cannot be connected, check the service address and port, and make sure it is not blocked by the firewall.

Configuration

To test the backend service connections, do the following:

  1. On the DDI troubleshooting page, go to Logs > Network Services Diagnostics.

    Go to Network Services Diagnostics

    Click image to enlarge

  2. Click Test and wait for the connection test to be completed.

     
    The time required depends on the network environment and the number of services selected.

    Click Test

    Click image to enlarge

  3. View the connection test result in the Result column.

    Result column

    Click image to enlarge

Premium
Internal
Rating:
Category:
SPEC
Solution Id:
1118709
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.