Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Disable New-born URL checking for unrated URLs being blocked unexpectedly in InterScan Messaging Security Virtual Appliance (IMSVA)

    • Updated:
    • 8 Jan 2018
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 9.0
    • InterScan Messaging Security Virtual Appliance 9.1
    • Platform:
    • Virtual Appliance 5.1
Summary

The New-born URL checking feature in IMSVA, as described in KB 1108290, may cause false positives in the case of system-generated URLs, or cause otherwise unwanted blocked URLs.

This article will show you how to disable this feature. If you want to still leave this feature enabled but allow specific URLs to pass, you can either maintain the Web Reputation Approved list in the IMSVA console, or submit a re-classification request to Trend Micro Site Safety Center to prevent specific URLs from being blocked.

Details
Public

Follow these steps to disable New-Born URLs handling:

  1. Locate the folder /opt/trend/imss/config, and open the imss.ini file using a text editor. editor.
     
    Back up imss.ini before editing it.
  2. Add the following setting under the "general" section and set its value to "no":

    [general]
    use_new_born_for_spam = no

     
    The default value of this key is "yes" which enables the feature.
  3. Save the changes and close the file.
  4. Restart scanner service using the following command:

    /opt/trend/imss/script/S99IMSS restart

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1119094
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.