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"Incorrect account information, or the account may have been disabled..." error message appears when trying to the login to the console of Control Manager (TMCM)

    • Updated:
    • 11 Apr 2019
    • Product/Version:
    • Control Manager 7.0
    • Platform:
    • Windows 2008
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Enterprise R2
    • Windows 2008 R2
    • Windows 2008 Server
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Server
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2016
    • Windows 2016 Datacenter
    • Windows 2016 Server
    • Windows 2016 Standard
Summary

The following error message prevents you from logging in to the web console:

Incorrect account information, or the account may have been disabled. Please verify your account information and status and try again.

This error message only appears after upgrading to TMCM 7.0.

Details
Public

To fix this error, follow the steps below:

 
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  1. Modify the registry value for "SQLWinAccount" to "0" under registry hive: [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\TVCS].
  2. Reset the Control Manager password using the reset tool. Follow this article for the complete procedure.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1119151
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