Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Common software or system files are blocked as possible malware

    • Updated:
    • 5 Dec 2018
    • Product/Version:
    • Deep Security 10.2
    • Deep Security 10.3
    • Platform:
    • N/A N/A
Summary

Deep Security provides a customized option for Anti-Malware configuration file tagged as possible malware. By default, the action is "ActiveAction". If this option is manually changed to "Quarantine", some common software or system files might be blocked.

Details
Public

In certain scenarios, system files will be quarantined as corrupted file "PACP_CORRUPTPE.STD" without logging an Anti-Malware event.

To avoid any false positive, it is recommended to use the default action, which is "ActiveAction".

This is issue has been fixed in Deep Security 10.3.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1119384
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.