In between product releases such as new major versions, patches or service packs, Trend Micro also creates Hot Fixes behind the scene. These cumulative packages fix issues identified in support tickets are ultimately bundled into upgrades (patch, service pack…) and are made available in the Trend Micro Download Center on a regular basis.
While in the past, you had to ask for these Hot Fixes through Trend Micro Technical Support, now you can see the available solutions and download the latest Hot Fix packages directly from the Business Support Portal without the need for a support ticket. This allows you to decide for yourself if you want to apply a particular Hot Fix or rather wait for the next public release.
After logging in to the Business Support Portal, click on your avatar at the top right corner then click My Products & Services. Here, you will find all your configured product profiles.
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For supported products, define the product version, language and build in the profile details as they are needed to determine the available solutions for the build your product is currently in.
You will then see an icon indicating that you already have the latest available build or an icon that shows the number of solutions available for the latest package.
Separate icons will also indicate additional information, including but not limited to newer releases of patches, service packs etc. available for download in the Trend Micro Download Center.
When clicking on a number under the Available Solutions column, you get to see a list of solutions that were released between your product build and the latest Hot Fix of a given release.
The package itself as well as the detailed Readme can be retrieved by clicking on the Download Latest Build xxxx button.
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At this point, not all Trend Micro products support the Business Support Portal integration. But the following can already be used if you have a license associated with them:
- Apex One
- Apex Central
- Control Manager (TMCM)
- Deep Discovery Analyzer (DDAN)
- Deep Discovery Email Inspector (DDEI)
- Deep Discovery Inspector (DDI)
- Deep Discovery Director (DDD)
- Deep Discovery Web Inspector (DDWI)
- Deep Security Manager 10.0 & 11.0 (DSM)
- Endpoint Application Control (TMEAC)
- Interscan Messaging Security Suite (IMSS)
- Interscan Messaging Security Virtual Appliance (IMSVA)
- Interscan Web Security Suite (IWSS)
- Interscan Web Security Virtual Appliance (IWSVA)
- OfficeScan (OSCE)
- Tipping Point Advanced Protection product group
- Instant Messaging Security *
- Portalprotect *
- Scanmail for IBM Domino *
- ScanMail for Exchange *
* See additional remarks in the "Support for non-cumulative products" section.
Hot fixes of cumulative products have the characteristic of inheriting the solutions of its cumulative parent.
For example: Assume a product has 3 hot fixes. Hot fix 2 inherits the solutions of hot fix 1 and adds additional solutions. Hot fix 3 inherits 1 and 2 + itself and so on.
With non-cumulative products / releases, this is not the case.
Each hot fix or critical patch only solves a single problem which also means you would have to install all of them in order to be best protected or wait for the next rollup patch/service-pack or release.
As we do not know which hot fixes you already have installed and hence the attention to the order of installation may also be different from release to release, you would need to open a support ticket requesting the correct hot fix and installation instructions for the issue(s) you have identified in the Business Support Portal being relevant to you.
When doing so, please state your product, version, release, build, language, architecture, the hot fixes you have already installed and the known issues you would like to address. A support specialist will then discuss with you the installation procedure and also share the packages.
Once installed and connected with your Business Success Portal (BSP) credentials, details related to your OfficeScan / Apex One environment, deployed agents and latest threats will be available on the go. Support for additional products in the mobile app will be added soon.
Please make sure to always check the Readme of the packages you download since they include details about trades, properties and characteristics of hot fixes vs. patches or service packs. Also, pay close attention to installation requirements and dependencies.